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Small Animals

Coronavirus (Covid-19) Update

We are continuing to provide a service to our clients during these challenging times and are following Government and regulatory authorities guidelines.

To avoid the need for unnecessary visits to the practice, we are offering a telephone consultation appointment service; these will be charged at the same rate as a normal consultation.  Should the vet then decide that, to aid in diagnosis, your pet needs to be seen in the clinic, there will be no additional charge

If you would like to make an appointment for your pet, or have an urgent enquiry, please call the Clinic on 01279 306058 in the first instance.  For all other non-urgent enquiries, or to order repeat medication, please email the clinic at

Please do not arrive at the clinic without having telephoned first.

If you are self-isolating, or have any signs of illness, such as a cough and/or fever, please call for advice if your pet is unwell – our staff can then discuss your options with you.

Please understand why our staff will ask whether you have any symptoms when you call to make an appointment – we want to protect our staff and our clients and continue to provide our service.

If an appointment is made for you to attend the clinic we ask that, if possible, only one person accompanies your pet to the clinic and that you remain outside.  We also ask you to ensure that you arrive at the correct time; we are invariably fully booked and will not be able to accommodate clients if they arrive late. 

Please wear a face covering.

We ask, where possible, that payments are made by card rather than cash.

Please email the clinic to re-order medications. If your pet is on regular medication, please ensure that you have an adequate supply; in some circumstances we are now able to offer more than one month’s supply of medication.  48 hours notice must be given for prescription requests.

In order to reduce the need for clients to attend the practice, we are now able to post your pet’s medications to you, there is a charge of £4.95 to cover the costs of this.

Our current opening hours are as follows:

Monday 10.30 – 3.30

Tuesday 10.30 – 3.30

Wednesday 10.00 – 3.30

Thursday 10.00 – 3.30

Please bear in mind, that because of the current circumstances, opening times may have to be varied at short notice.  Updates will be given here and on our telephone answering message.

We understand that these are difficult times and things may seem a little strange, or take longer, when you contact the clinic.  Please be polite, we are doing our best to help you and your pet.  

Thank you for your understanding.



Due to the current restrictions, as a local Branch, we are unable to accept any new Fostering applications.

However, if you are interested in fostering for our Branch after these restrictions have been lifted, please contact us at



Welcome to our Website

We have now introduced an appointments system for veterinary clinic sessions

New Opening Hours

Monday 10.30am – 3.30pm

Tuesday 10.30am – 3.30pm

Wednesday 10.00am – 3.30pm

Thursday 10.00am – 3.30pm

We are now able to accept Debit/Credit Card Payments


Last year we had to rescue and take in 149 abandoned or unwanted cats including 73 kittens

Please don’t add to this epidemic


We offer subsidised neutering vouchers to pensioners and people on a means tested benefit

Male & Female cat neutering vouchers, just £25 male and £35 female each (please refer to Our Clinic page for futher details)

We always have cats in foster and need help to feed them!

Please help us by donating cat and kitten food at our clinic in The Stow

Shop Online

Our online shop is a great place to buy presents and to stock up with pet products, including our own range of pet food.


Can you offer a home?

Considering adopting one of our animals many of whom have been through traumatic experiences and need to find wonderful new families to live with for the rest of their lives.

Follow Us!

Facebook RSPCA Stort Valley Friends
Twitter @RSPCAStortV
Instagram @rspca_stortvalley
RSPCA Stort Valley Branch

Virtual Assistant

Ask Annie

Contact the Clinic

Contact us on 01279 306058 or email:

Our phone and email address are only monitored when the clinic is open


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