Coronavirus (Covid-19) Update

EFFECTIVE FROM 9^TH NOVEMBER 2020

In light of the Government’s most recent restrictions, we have had to make a few changes to our procedures. However we are continuing to provide a service to our clients during these challenging times and are following Government and regulatory authorities guidelines

To avoid the need for unnecessary visits to the practice, we will now be undertaking a telephone consultation appointment service; these will be charged at the same rate as a normal consultation (please see our Consultation Charges). Should the vet then decide that, to aid in diagnosis/treatment, your pet needs to be seen in the clinic, there will be an additional charge of £5

If you would like to make an appointment for your pet, or have an urgent enquiry, please call the Clinic on 01279 306058 in the first instance. For all other non-urgent enquiries, or to order repeat medication, please email the clinic at clinic@rspcastortvalley.org.uk

Please understand why our staff will ask whether you have any symptoms when you call to make an appointment – we want to protect our staff and our clients and continue to provide our service as safely as possible. If you are self-isolating, or have any signs of illness, such as a cough and/or fever, please inform our staff, who can then discuss your options with you.

Please do not arrive at the clinic without having telephoned first. If an appointment is made for you to attend the clinic, we ask that only one person accompanies your pet and that you remain outside (as the weather is now getting colder, you should dress warmly). We also ask you to ensure that you arrive at the correct time; our appointments are invariably fully booked and we will not be able to accommodate clients if they arrive late. If you are asked to attend the clinic with your pet, please wear a face covering when consulting with the vet.

In order to reduce the need for clients to attend the practice, your pet’s medication will be posted to you, there is a charge of £4.95 to cover the costs of this.

Please email the clinic to re-order medications. If your pet is on regular medication, please ensure that you have an adequate supply; in some circumstances we are now able to offer more than one month’s supply of medication. At least 48 hours (2 working days) notice must be given for prescription requests to be processed and posted out to you.

We ask, where possible, that payments are made remotely or by card, rather than cash.

Our current opening hours are as follows:

Monday 10.30 – 3.30

Tuesday 10.30 – 3.30

Wednesday 10.00 – 3.30

Thursday 10.00 – 3.30

Please bear in mind, that because of the current circumstances, opening times may have to be varied at short notice. Updates will be given here and on our telephone answering message.

We understand that these are difficult times and things may seem a little strange, or take longer, when you contact the clinic. Please be polite, we are doing our best to help you and your pet.

Thank you for your understanding.

FOSTERING

Due to the current restrictions, as a local Branch, we are unable to accept any new Fostering applications.

However, if you are interested in fostering for our Branch after these restrictions have been lifted, please contact us at clinic@rspcastortvalley.org.uk