Coronavirus (Covid-19) Update 15th July 2021

Although the Government is removing legal restrictions on Monday 19th July, our current Covid protocols (as detailed below) will be remaining in place

This is to respect the safety of our small team and our clients, some of whom may not be fully vaccinated, or able to be vaccinated, and are therefore vulnerable. This is to ensure that we are able to continue to provide our veterinary service.   

If a member  of our team tests positive, then that has the potential to close the entire clinic (through track and trace). This would have a huge impact on our ability to provide essential veterinary treatment to  your pets and is therefore a situation that we must try to avoid.

Therefore, for the moment, no changes will be made to the way we are currently working.

We review these polices regularly and will of course keep you updated of any changes.

In the meantime we would like to thank you all for your patience and understanding and look forward to the day we are able to resume normal services.

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We are now again able to offer routine appointments, including vaccinations and general health checks, to our clients and are following Government and regulatory authorities guidelines.

If you would like to make an appointment for your pet, or have an urgent enquiry, please call the Clinic on 01279 306058.  For all other non-urgent enquiries, or to order repeat medication, please email the clinic at clinic@rspcastortvalley.org.uk.  Please note that the email system is monitored during clinic hours only.

Please understand why our staff will ask whether you have any symptoms when you call to make an appointment – we want to protect our staff and our clients and continue to provide our service as safely as possible.  If you are self-isolating, or have any signs of illness, such as a cough and/or fever, please inform our staff, who can then discuss your options with you (this may be a telephone consultation, in the first instance).

Please do not arrive at the clinic without arrangements having been made for you to do so.  If an appointment is made for you to attend the clinic, we ask that only one person accompanies your pet and that you remain outside.  We also ask you to ensure that you arrive at the correct time; our appointments are invariably fully booked and we will not be able to accommodate clients if they arrive late. If you are asked to attend the clinic with your pet, please wear a face covering when dealing with any member of staff.

Losing a pet is a very emotional experience, particularly during these times.  Please read our advice on how to cope with saying goodbye.

Please email the clinic to re-order medications. If your pet is on regular medication, please ensure that you have an adequate supply; in some circumstances we are now able to offer more than one month’s supply of medication.  At least 1 week’s notice must be given for prescription requests to be processed.

We ask, where possible, that payments are made by card, rather than cash.

Our opening hours during are as follows:

Monday 10.00 – 3.30

Tuesday 10.00 – 3.30

Wednesday 10.00 – 3.30

Thursday 10.00 – 3.30

Please bear in mind, that because of the current circumstances, opening times may have to be varied at short notice.  Updates will be given here and on our telephone answering message.

We understand that these are difficult times and things may seem a little strange, or take longer, when you contact the clinic.  Please be polite, we are doing our best to help you and your pet in these challenging times and are abiding by regulatory guidance.

Thank you for your understanding.

FOSTERING

If you are interested in fostering for our Branch, please contact us at clinic@rspcastortvalley.org.uk

Welcome to our Website

Opening Hours

Monday 10.00am – 3.30pm

Tuesday 10.00am- 3.30pm

Wednesday 10.00am – 3.30pm

Thursday 10.00am – 3.30pm

We are now able to accept Debit/Credit Card Payments

Last year we had to rescue and take in 149 abandoned or unwanted cats including 73 kittens

Please don’t add to this epidemic

PLEASE NEUTER YOUR CAT NOW

We offer subsidised neutering vouchers to pensioners and people on a means tested benefit (excluding tax credits).

Male & Female cat neutering vouchers, just £25 male and £35 female each (please refer to Our Clinic page for futher details)

We always have cats in foster and need help to feed them!

Please help us by donating cat and kitten food at our clinic in The Stow