Coronavirus (Covid-19) Update
Although the Government removed many legal restrictions on Monday 19th July, our current Covid protocols (as detailed below) remain in place
This is to respect the safety of our small team and our clients, some of whom may not be fully vaccinated, or able to be vaccinated, and are therefore vulnerable. This is to ensure that we are able to continue to provide our veterinary service.
If a member of our team tests positive, then that has the potential to close the entire clinic. This would have a huge impact on our ability to provide essential veterinary treatment to your pets and is therefore a situation that we must try to avoid.
Therefore, for the moment, no changes will be made to the way we are currently working.
We review these polices regularly and will of course keep you updated of any changes.
In the meantime we would like to thank you all for your patience and understanding and look forward to the day we are able to resume normal services.
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As seems to be the case with all veterinary practices at the moment, we are incredibly busy and therefore for the short-term we are unable to offer routine general health check or non-urgent appointments, unless recommended by our vet; it is vital that appointments are given to those animals most in need. If in doubt, please contact us and we will advise whether an appointment is necessary. We are also no longer able to register new clients from outside the Branch area at the moment. These are temporary measures whilst demand for our services exceeds capacity.
If you would like to make an appointment for your pet, or have an urgent enquiry, please call the Clinic on 01279 306058. For all other non-urgent enquiries, or to order repeat medication, please email the clinic at clinic@rspcastortvalley.org.uk. Please note that the email system is monitored during clinic hours only.
Please understand why our staff will ask whether you have any symptoms when you call to make an appointment – we want to protect our staff and our clients and continue to provide our service as safely as possible. If you are self-isolating, or have any signs of illness, such as a cough and/or fever, please inform our staff, who can then discuss your options with you (this may be a telephone consultation, in the first instance).
Please do not arrive at the clinic without arrangements having been made for you to do so. If an appointment is made for you to attend the clinic, we ask that only one person accompanies your pet and that you remain outside. We also ask you to ensure that you arrive at the correct time; our appointments are invariably fully booked and we will not be able to accommodate clients if they arrive late. If you are asked to attend the clinic with your pet, please wear a face covering when dealing with any member of staff.
Losing a pet is a very emotional experience, particularly during these times. Please read our advice on how to cope with saying goodbye.
Please email the clinic to re-order medications. If your pet is on regular medication, please ensure that you have an adequate supply; in some circumstances we are now able to offer more than one month’s supply of medication. At least 1 week’s notice must be given for prescription requests to be processed.
We ask, where possible, that payments are made by card, rather than cash.
Our opening hours are as follows:
Monday 10.00 – 3.30
Tuesday 10.00 – 3.30
Wednesday 10.00 – 3.30
Thursday 10.00 – 3.30
Please bear in mind, that because of the current circumstances, opening times may have to be varied at short notice. Updates will be given here and on our telephone answering message.
We understand that these are difficult times and things may seem a little strange, or take longer, when you contact the clinic. Please be polite, we are doing our best to help you and your pet in these challenging times and are abiding by regulatory guidance.
Thank you for your understanding.
Welcome to our Website
Opening Hours
Monday 10.00am – 3.30pm
Tuesday 10.00am- 3.30pm
Wednesday 10.00am – 3.30pm
Thursday 10.00am – 3.30pm
We are now able to accept Debit/Credit Card Payments
Last year we had to rescue and take in 149 abandoned or unwanted cats including 73 kittens
Please don’t add to this epidemic
PLEASE NEUTER YOUR CAT NOW
We offer subsidised neutering vouchers to pensioners and people on a means tested benefit (excluding tax credits).
Male & Female cat neutering vouchers, just £25 male and £35 female each (please refer to Our Clinic page for futher details)
We always have cats in foster and need help to feed them!
Please help us by donating cat and kitten food at our clinic in The Stow
