Coronavirus (Covid-19) Update

We are continuing to provide a service to our clients during these challenging times and are following Government and regulatory authorities guidelines.

We are now only making face-to-face appointments in the clinic for emergency or urgent cases.  To avoid the need for unnecessary visits to the practice, we are now offering a telephone consultation appointment service.  There will be a charge of £13 each for these consultations.  Should the vet then decide that your pet needs to be seen in the clinic, the additional charge will be £5; this giving a total of £18 (which is the usual consultation charge)

If you would like to make an appointment for your pet, please call the Clinic on 01279 306058 in the first instance.  Please do not arrive at the clinic without having telephoned first.

If you are self-isolating, or have any signs of illness, such as a cough and/or fever, please call for advice if your pet is unwell – our staff can then discuss your options with you.

Please understand why our staff will ask whether you have any symptoms when you call to make an appointment – we want to protect our staff and our clients and continue to provide our service.

If, following the telephone consultation, an appointment is made for you to attend the clinic:

Please telephone the clinic when you arrive for your appointment, you will be asked to wait outside or in your car until we call you.

We ask that only one person accompanies your pet to the clinic.  We are also asking clients to wait outside whilst their pet is in the consulting room with the vet.

There is hand sanitiser at reception and we ask that clients use this when they arrive.  Clients are also free to use this throughout their visit to the clinic and specifically before and after using the card payment machine.

Please wear a face covering.

There is a temporary restriction zone in front of the reception desk and we ask that clients remain behind this line and do not lean on the reception desk.

We ask, where possible, that payments are made by card rather than cash.

Please telephone the clinic to re-order medications, rather than visiting in person. If your pet is on regular medication, please ensure that you have an adequate supply; in some circumstances we are now able to offer more than one month’s supply of medication, please discuss this option with the Receptionist when you call.

In order to reduce the need for clients to attend the practice, we are now posting your pet’s medications to you, there is a charge of £4.95 to cover the costs of this service.

Flea/worm medications MUST be sent via post, clients can no longer collect these particular medications from the clinic.

We have made a temporary change to our opening hours, which are as follows:

We have a vet on site:

Monday 10.45 – 3.30

Thursday 10.00 – 3.30

The telephone line will also be available Tuesday and Wednesday 10.00 – 2.00, although the premises will be closed to the public.

Please bear in mind, that because of the current circumstances, opening times may have to be varied at short notice.  Updates will be given here and on our telephone answering message.

If you have any concerns or questions, please telephone the clinic during opening hours.

Thank you for your understanding.

FOSTERING

Due to the current restrictions, as a local Branch, we are unable to accept any new Fostering applications.

However, if you are interested in fostering for our Branch after these restrictions have been lifted, please contact us at clinic@rspcastortvalley.org.uk

Welcome to our Website

We have now introduced an appointments system for veterinary clinic sessions

New Opening Hours

Vet Clinic:

Monday 10.00am – 3.30pm

Tuesday 10.00am – 1.30pm

Wednesday 10.00am – 3.30pm

Thursday 10.00am – 3.30pm

Friday CLOSED

Advice Centre:

Tuesday 1.30pm – 3.30pm

Friday  CLOSED

We are now able to accept Debit/Credit Card Payments

Last year we had to rescue and take in 149 abandoned or unwanted cats including 73 kittens

Please don’t add to this epidemic

PLEASE NEUTER YOUR CAT NOW

We offer subsidised neutering vouchers to pensioners and people on a means tested benefit

Male & Female cat neutering vouchers from just £15 each (please refer to Our Clinic page for futher details)

We always have cats in foster and need help to feed them!

Please help us by donating cat and kitten food at our clinic in The Stow