Coronavirus (Covid-19) Update – National Lockdown

We are continuing to provide an emergency/urgent service to our clients during these challenging times and are following Government and regulatory authorities guidelines

We are currently able to offer a telephone consultation service; these will be charged at the same rate as a normal consultation (please see our Consultation Charges).  Should the vet then decide that, to aid in diagnosis/treatment, your pet needs to be seen in the clinic, there will be an additional charge of £5.

If you would like to make an appointment for your pet, or have an urgent enquiry, please call the Clinic on 01279 306058.  For all other non-urgent enquiries, or to order repeat medication, please email the clinic at clinic@rspcastortvalley.org.uk

Please understand why our staff will ask whether you have any symptoms when you call to make an appointment – we want to protect our staff and our clients and continue to provide our service as safely as possible.  If you are self-isolating, or have any signs of illness, such as a cough and/or fever, please inform our staff, who can then discuss your options with you.

Please do not arrive at the clinic without arrangements having been made for you to do so.  If an appointment is made for you to attend the clinic, we ask that only one person accompanies your pet and that you remain outside (as the weather is now getting colder, you should dress warmly).  We also ask you to ensure that you arrive at the correct time; our appointments are invariably fully booked and we will not be able to accommodate clients if they arrive late. If you are asked to attend the clinic with your pet, please wear a face covering when dealing with any member of staff.

Please email the clinic to re-order medications. If your pet is on regular medication, please ensure that you have an adequate supply; in some circumstances we are now able to offer more than one month’s supply of medication.  At least 72 hours (3 working days) notice must be given for prescription requests to be processed.

In order to reduce the need for clients to attend the practice, your pet’s medication will be posted to you by 1st Class Recorded Delivery, there is a charge of £4.95 to cover the costs of this.

We ask, where possible, that payments are made remotely or by card, rather than cash.

Our opening hours during the National Lockdown are as follows:

Monday 10.00 – 3.30

Tuesday 10.00 – 3.30

Thursday 10.00 – 3.30

Please bear in mind, that because of the current circumstances, opening times may have to be varied at short notice.  Updates will be given here and on our telephone answering message.

We understand that these are difficult times and things may seem a little strange, or take longer, when you contact the clinic.  Please be polite, we are doing our best to help you and your pet in these challenging times and are abiding by regulatory guidance.

Thank you for your understanding.

FOSTERING

If you are interested in fostering for our Branch, please contact us at clinic@rspcastortvalley.org.uk

Welcome to our Website

Opening Hours

Monday 10.30am – 3.30pm

Tuesday 10.30am – 3.30pm

Wednesday 10.00am – 3.30pm

Thursday 10.00am – 3.30pm

We are now able to accept Debit/Credit Card Payments

Last year we had to rescue and take in 149 abandoned or unwanted cats including 73 kittens

Please don’t add to this epidemic

PLEASE NEUTER YOUR CAT NOW

We offer subsidised neutering vouchers to pensioners and people on a means tested benefit

Male & Female cat neutering vouchers, just £25 male and £35 female each (please refer to Our Clinic page for futher details)

We always have cats in foster and need help to feed them!

Please help us by donating cat and kitten food at our clinic in The Stow