Coronavirus (Covid-19) Update

We are continuing to provide a service to our clients during these challenging times and are following Government and regulatory authorities guidelines.

To avoid the need for unnecessary visits to the practice, we are offering a telephone consultation appointment service; these will be charged at the same rate as a normal consultation. Should the vet then decide that, to aid in diagnosis, your pet needs to be seen in the clinic, there will be no additional charge

If you would like to make an appointment for your pet, or have an urgent enquiry, please call the Clinic on 01279 306058 in the first instance. For all other non-urgent enquiries, or to order repeat medication, please email the clinic at clinic@rspcastortvalley.org.uk

Please do not arrive at the clinic without having telephoned first.

If you are self-isolating, or have any signs of illness, such as a cough and/or fever, please call for advice if your pet is unwell – our staff can then discuss your options with you.

Please understand why our staff will ask whether you have any symptoms when you call to make an appointment – we want to protect our staff and our clients and continue to provide our service.

If, following the telephone consultation, an appointment is made for you to attend the clinic:

Please telephone the clinic when you arrive for your appointment, you will be asked to wait outside or in your car until we call you.

We ask that only one person accompanies your pet to the clinic. We are also asking clients to wait outside whilst their pet is in the consulting room with the vet.

There is hand sanitiser at reception and we ask that clients use this when they arrive. Clients are also free to use this throughout their visit to the clinic and specifically before and after using the card payment machine.

Please wear a face covering.

There is a temporary restriction zone in front of the reception desk and we ask that clients remain behind this line and do not lean on the reception desk.

We ask, where possible, that payments are made by card rather than cash.

Please email the clinic to re-order medications. If your pet is on regular medication, please ensure that you have an adequate supply; in some circumstances we are now able to offer more than one month’s supply of medication.

In order to reduce the need for clients to attend the practice, we are now able to post your pet’s medications to you, there is a charge of £4.95 to cover the costs of this.

Our current opening hours are as follows:

Monday 10.30 – 3.30

Tuesday 10.30 – 3.30

Wednesday 10.00 – 3.30

Thursday 10.00 – 3.30

Please bear in mind, that because of the current circumstances, opening times may have to be varied at short notice. Updates will be given here and on our telephone answering message.

We understand that these are difficult times and things may seem a little strange, or take longer, when you contact the clinic. Please be polite, we are doing our best to help you and your pet.

Thank you for your understanding.

FOSTERING

Due to the current restrictions, as a local Branch, we are unable to accept any new Fostering applications.

However, if you are interested in fostering for our Branch after these restrictions have been lifted, please contact us at clinic@rspcastortvalley.org.uk